311 Montréal

Features of 311 Montréal

Report Non-Emergency Issues

Submit requests for potholes, graffiti, streetlight outages and other non-emergency municipal concerns using structured forms that capture issue type, severity and location to help the city triage and assign work efficiently.

Track Request Status

Monitor the progress of submitted requests with status updates, timestamps and departmental notes to follow a report from intake through investigation and resolution, improving transparency.

Attach Photos and Location

Include photos and precise geolocation to clarify reported issues, enabling city staff to verify conditions quickly and prioritize responses; supports camera capture and gallery uploads.

Service Information and FAQs

Browse municipal service descriptions, typical response times and frequently asked questions to understand available services, eligibility and what to expect after filing a request.

Notifications and Communication

Receive confirmations, status change alerts and follow-up messages via notifications or email, and exchange additional details with city agents when further information is required for resolution.